Speakerphones Bad, Handwritten Notes Good

Absolutely great post by Tom Kane, author of Legal Marketing Blog on the use of speaker phones with clients and other basic “good manners” that would make your Mom proud.  Tom rightly reminds us to ask permission rather than just assuming use of a speaker phone is okay, since there might be a problem with confidentiality or some other reason why your client might not want even others in your office to hear the call.  The other items mentioned include using a firm hand shake, proper business card etiquette and use of email thank-yous, a definite no-no. 

The fundamentals can never be stressed enough.