Are Your Clients Really Friends Or Just Wallets?

Sometimes my kids make me feel like I am a giant wallet.  I hate the feeling.  But that experience makes a question raised by Tom Kane all the more poignant.  Do we make our clients feel the same way, or do we treat them as real friends?  That is the gist of  Tom's terrific summary of an article by David Maister that I highlighted here.  Anyone committed to client service should read Tom's post.