David Maister is one of the leading thinkers on client service, if not the leading thinker. His book The Trusted Advisor was an incredibly insightful work. He focused on the nature of the relationships between inside and outside counsel, and how lawyers should aspire to be "trusted advisors" to their clients. David Maister has written a new article that succinctly summarizes the kind of relationship lawyers should aspire to develop with their clients. Its a worthy read.
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