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Thom Singer

Client interviews are so very important, and are one of the best tools to strengthen an already good relationship.

However, most lawyers I have coached do not do them. Most try to justify that it would be a bother to the client.

Others claim they are too busy to do them (I think they should be outsourced to a neutral party anyway)

My opinion is that the reason many do not do them is they do not really want the feedback. They either don't want to hear about their short comings....OR...they are afraid that they would have to change if the heard the feedback.

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