Sometimes my kids make me feel like I am a giant wallet. I hate the feeling. But that experience makes a question raised by Tom Kane all the more poignant. Do we make our clients feel the same way, or do we treat them as real friends? That is the gist of Tom's terrific summary of an article by David Maister that I highlighted here. Anyone committed to client service should read Tom's post.
Keep Smiling
My Favorite Blogs
- What About Clients?
Another lawyer joins me in focusing on providing top service to our clients - tompeters!
Leadership Insights from a Guru - The Wired GC
Corporate Law from the inside out - The Common Scold
Journalist/lawyer/Yankees fanatic. - Robert Ambrogi's Lawsites
Tracking New and Intriguing Web Sites for the Legal Profession - Legal Marketing :: Tom Kane :: Law Firm Marketing for Lawyers & Attorneys
Marketing Tips For Small and Mid-sized firms and individual attorneys - Legacy Liabilities
Handling liabilities acquired through mergers and acquisitions - Law Department Management
- Larry Bodine's Professional Marketing Blog
Great marketing insights for lawyers - Inhouse Blog--News for Inhouse Lawyers
Practice tips for inside counsel - Greatest American Lawyer
An anonymous lawyer's effort to change the way law is practiced one blog post at a time - Golden Practices
Marketing ideas from the President and CEO of Golden Marketing. - Duct Tape Marketing
Marketing For Small Businesses - DennisKennedy.com
Insights from a technologically advanced lawyer - David Maister > Passion, People and Principles
The blog of one of the leading advisors to PSFs. - Amazing Firms, Amazing Practices
Gerry Riskin's blawg on the operation and management of law firms - Adam Smith, Esq.
... an inquiry into the economics of law firms - [non]billable hour
Changing professional practice one idea at a time
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